Terms & Conditions
By booking an appointment with us, you agree to the following terms and conditions. These policies are in place to ensure a smooth experience for all of ur clients and allow us to provide the highest standard of service.
Booking Appointments
Appointments can be booked online, by phone or in the salon. To secure your booking, we will require your contact details and valid card details. Your card will not be charged unless our cancellation policy applies.
Consultations & Patch Tests
All colour services require a consultation and patch test at least 48 hours before your appointment. Hair extension services may also require a consultation before booking to ensure we can assess your hair, discuss your goals and colour match your extensions.
Consultations and patch tests are provided free of charge when attended. However, card details are required to secure these appointments. Failure to attend your consultation or patch test without sufficient notice will result in a £10 no-show fee.
Cancellations & No Show Policy
We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 48 hours’ notice, or appointments where you fail to attend without notifying us, will incur a charge of 100% of the booked service. This payment will be taken from the card provided when booking.
If we are unable to collect payment from the card provided, your account will be placed on hold and no future appointments can be made until the outstanding balance has been paid in full. We understand that genuine emergencies can happen and these will be considered at management’s discretion.
Late Arrivals
Please arrive on time for your appointment. If you arrive late, we may need to reduce your service time to avoid delaying other clients. If there is insufficient time to complete your appointment, it may need to be rescheduled and our cancellation policy may apply.
Hair Extensions
A consultation is required before ordering hair extensions to ensure the correct colour, length and method are selected.
Hair extensions are ordered specifically for each client and, once purchased, are non-refundable. Due to hygiene reasons, we cannot accept returns on hair extensions that have been fitted or removed from their original packaging.
The longevity of your extensions depends on following the recommended aftercare advice. We cannot accept responsibility for damage caused by incorrect maintenance or the use of unsuitable products.
Colour Services
Clients must provide an accurate colour history and disclose any previous chemical services. We reserve the right to refuse or postpone any colour service if a patch test has not been completed, if we believe the service may compromise the health of your hair, or if it is otherwise unsafe to proceed.
Corrections & Refunds
We take great pride in the quality of our work. If you are unhappy with your service, please contact us within five days of your appointment so we can assess the issue and, where appropriate, arrange a corrective appointment. Refunds are not offered for complete services.
Personal Belongings
While every care is taken, The Hair Lab Herts & Academy cannot accept responsibility for any loss, theft or damage to personal belongings brought into the salon.
9. Photography
We may take before and after photographs of your hair for training, marketing and social media purposes. If you would prefer not to have your photographs used, please let a member of our team know before your service begins.
Right to Refuse Service
We reserve the right to refuse or discontinue any service where we believe it is not in the best interests of the client or our team, or where abusive, aggressive or inappropriate behaviour is displayed.
Prices
All prices are subject to change without prior notice. An accurate quotation will be provided during your consultation where required.
If you have any questions regarding our Terms & Conditions, please contact us.